FAQ
Delivery & Collection
How much are the delivery fees?
Delivery are handled by external parties and is charged at a flat rate of $16* (time-framed) or $25* (specific time).
Enjoy free time-framed delivery with $200 spend in a single order (1 location only).
*Additional fees apply for certain locations (i.e. CBD, Sentosa, Tuas).
*For deliveries to hotels, malls, and office buildings, the order would have to be collected from the main lobby or nearest pick up point.
What are the delivery time slots?
You will be able to select:
- 9am - 2pm
- 1 pm - 6pm
The delivery route is carefully planned, arranged, and optimised accordingly to the chosen time slot. We are unable to arrange the delivery to arrive at, by, or after a specific time. Should you require the delivery to arrive at a specific time, you may opt for the specific-time delivery (additional fee applies).
Can I select a specific delivery timing?
Yes, you can and it is charged at a flat rate of $25*.
Please drop us an email to indicate your preferred delivery timing after you placed your order. Do note to allow a buffer of +/- 15 mins due to traffic conditions.
*Additional fees apply for certain locations (i.e. CBD, Sentosa, Tuas).
*For deliveries to hotels, malls, and office buildings, the order would have to be collected from the main lobby or nearest pick up point.
Can I self collect my order
Yes, self collection is available only on selected dates, at 9am. You will be able to select pickup during the ordering process on the available dates.
Pickup location is in Woodlands 730888*. Note that we do not have physical storefront and this location is solely for self collection only. Instructions will be shared via email upon confirmation of order.
Should you require special arrangement, do drop us an email at and we will definitely try our best to accommodate!
Storage & Care Tips
How do I store the cakes?
Please store the cakes in the refrigerator at all times.
All our cakes are made-to-order using fresh & quality ingredients and are best enjoyed within the same day. We recommend transferring any extra pieces into airtight containers, to be consumed within 3 days.
For best enjoyment, please refer to the guide below.
- Fresh Cream Cakes: Keep refrigerated till just before serving.
- Chocolate Cakes: Keep refrigerated and let it sit in room temperature for 10 mins before serving.
- Cupcakes: Keep refrigerated and let it sit in room temperature for 10 mins before serving.
How do I store the baked goods?
All our artisanal baked goods are freshly made and best enjoyed within the same day.
- Banana Bread: Store any extra slices in airtight container in the fridge. Simply toast at 150°C for 5 - 10 mins. (Tip: These freeze well for up to 3 weeks!)
- Brownies: Store in airtight container in room temperature for up to 3 days and in the fridge for up to 5 days. Reheat to enjoy the warm, moist & fudgy inside. Best served with a scoop of ice cream!
- Madeleines: Store in airtight container in room temperature for up to 2 days. Reheat in preheated oven at 165°C for 3 mins.
- Scones: Store in airtight container in the fridge. Reheat in preheated oven at 150°C for ~5 mins till warm. (Tip: These freeze well for up to 3 weeks!)
- Banana Squares: Store any extra slices in airtight container in the fridge. Simply reheat at 150°C for ~5 mins.
Other Common Questions
Is Ethereal Bakehouse halal-certified
Unfortunately, we currently operate from a home-based kitchen and are not halal-certified.
Can I place an order for today?
A 3-days notice is required for all orders. Do check the calendar for dates availability during your ordering process.
If a certain date/time/product is greyed out, it means that it is sold out for that date or it has passed the cut-off time.
However, if you wish to make a last minute order, feel free to drop us a email or slide into our DM on Instagram and we will see what we can do!
What are the payment methods?
We only accept PayNow currently. Payment instructions will be shown at the end of the ordering process.
Do you provide candles & knife?
To do our part in reducing the usage of single-used plastics, we do not provide a cake knife.
A candle is included when you add on a cake topper or customised piping with your cake order.